Services
We design, build, and continuously develop digital customer experience touchpoints for our clients: websites, mobile applications, and eCommerce solutions.
This is how we develop digital customer experience
We design digital services with the end customer at the heart of the process
Our strong human-centered service design expertise, combined with our understanding of our clients’ strategies, helps us create digital services that better serve both our clients and their customers.
The technical architecture we create provides a sustainable foundation for an outstanding digital CX
Long-term, efficient, and flexible digital solutions. We avoid vendor lock-ins, optimize performance and energy efficiency, and ensure continuous development without technical debt.
We leverage analytics and data in the design and continuous development of services
Data-driven continuous development enhances the digital customer experience by placing the needs of the end customer at the center of the process.
Finland's leading responsible digital partner
We are a pioneer in energy-efficient and low-carbon digital services, and we have the ambition to minimize the emissions of our customers’ digital services. When we collaborate, you can trust that the environmental impact of your services is taken into account. Read more about how environmental responsibility is reflected in our services
Lifecycle management and partnership
Our development philosophy is based on the idea of optimizing the lifecycle of every digital service and product, ensuring our customers get the most out of their investment. This is achieved through partnership, where the service is developed collaboratively based on business objectives
Read moreOur solutions are centered around understanding our clients' business and users, high-quality design, scalable technology, data utilization, continuous development, and sustainability.
Our services
Online services
We are one of Finland's largest and most experienced WordPress partners, and as a Silver partner, we also master the ins and outs of Contentful. Partnering with us, you get a wide range of expertise for the development of modern and sustainable web services.
eCommerce
With us, you gain access to a multidisciplinary eCommerce team dedicated to ensuring your online store's continued success. We manage the setup and ongoing development of Shopify-based stores.
Applications
Whether it's a mobile or web application, we deliver rapid results and delightful customer experiences.
AI solutions
We help your organization leverage AI to enhance customer experience. Our curated AI tools are tried and tested, offering solutions for service optimization, automation, as well as supporting search functions and personalization.
This is how we do it
Project start
Everything starts with understanding the customer's strategy and the current state of the service. We begin by assessing the current state of the web service from the perspectives of usability, accessibility, environmental responsibility, and analytics, and we define the role of the digital service in relation to strategic goals. We gain an understanding of customers' motivations and needs through various research methods.
Definition
Working together with the client, a data specialist, and a developer, we define the site's framework, or concept, designed to facilitate the optimal customer journey. This enables us to establish the technical needs and appropriate metrics for analyzing the effectiveness of the customer journey.
Implementation
Based on the concept, we design the service's user interfaces and build a testable prototype. We gather feedback on the prototype from end-users and improve it before development. The prototype serves as a requirements specification for the developers. During the implementation phase, we can further refine the user interfaces.
Continuous development
We continuously monitor the service's usability and customer experience using analytics. We identify areas for improvement on the site from the analytics and optimize user journeys. We form hypotheses about the site's performance based on the analytics and investigate them using methods such as A/B testing, surveys, and interviews.
Project start
To begin, we collect and analyze the data from the website (web analytics) to improve our understanding of your service's users. This way, we can guarantee that the project's design is grounded in data and real needs.
Definition
In the definition phase, we create a measurement plan that guides data collection on your site. This ensures you get relevant figures to support your business. The plan can influence the site's structure and technical choices. It's best to create the plan early, as implementing its requirements later can be complex and expensive.
Implementation
Based on the measurement plan, tracking tools are installed, and tracking is tailored to suit your organization's goals. Documentation ensures that ongoing development and information sharing are easy.
Continuous development
After the project is finished, we continue monitoring and analyzing the behavior of site visitors. Based on the data, we suggest improvements and identify suitable A/B testing opportunities, with the goal of enhancing the user experience and increasing conversions.
Project start
Initially, we ensure that technical perspectives are strongly integrated into the project planning. We lay the foundation for successful implementation by highlighting our technical expertise and assessing the practicality of solutions.
Definition & Planning
During the definition phase, we create a technical specification that guides the entire project implementation. In the planning phase, we select the right technologies and ensure that the solutions are scalable and sustainable.
Implementation
During the implementation phase, we convert plans into functional code. We emphasize high-quality code, smooth integration, and close collaboration between different teams, and we rigorously test our output.
Continuous Development
After the project's completion, we ensure that the technical solution stays up-to-date and meets evolving needs. We continue to optimize code, enhance security, and develop new features to keep the solution competitive and its lifecycle long.
Contact our sales
Heli Torniainen
Director, Sales and Customer Relations
+358 50 586 9611 heli.torniainen@hiondigital.com
Read our client stories
Explore our client stories-
Online serviceHamina's more sustainable and user-friendly city services
City of Hamina
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online serviceFinland's best service experience and energy efficiency
Autoklinikka
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Mobile applicationA Mobile app in every entrepreneur's pocket
Suomen Yrittäjät
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Web applicationOn the journey with baby and parent – A web app tailored to your life
Plussalaiset
Let's begin with a current state analysis
Climate Impact Audit
Let’s work together to determine your digital service’s energy efficiency, carbon footprint, and key areas for development.
State of Website Analysis
We’ll determine the lifecycle stage of your website and identify areas that need improvement in terms of performance and user experience.
Discover the future of mobile
Presenting Hion Stories – a solution designed to help you create visually striking and engaging stories across your web service pages!
Creating accessible digital services brings equality for all
Accessibility is a value that permeates our entire organization at Hion: all our services are designed and developed to meet, at a minimum, the accessibility requirements of the WCAG 2.1 AA standard.
Read more
We are a Google Cloud Partner
At Hion, we have built a scalable and cost-effective technical maintenance environment for WordPress web services using the Google Cloud platform.
Read more about the platforms we use
WordPress
WordPress remains the world’s most popular content management platform, and we are Finland’s largest WP partner. We provide modern, sustainable, and secure WordPress-based web services that evolve with your business.
Contentful
Contentful is a modern content platform designed for multi-channel business needs. It enables centralized content management and distribution across different touchpoints, offering seamless and personalized customer experiences. As a Contentful partner, we help you manage your digital customer experience efficiently while driving your business forward.
Shopify
Shopify is an easy-to-use, scalable, and versatile eCommerce platform, making it one of the most popular choices worldwide. With our extensive eCommerce expertise we help you maximize the benefits of Shopify
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